Showing posts with label guest. Show all posts
Showing posts with label guest. Show all posts
Friday, August 2, 2013
Guest vlog: The First Twenty Minutes
With a pant and a wheeze, here's a vlog reviewing The First Twenty Minutes by Gretchen Reynolds! Our guest reviewer is Dr. Gwen Francavillo, a professor in our Physical Education & Recreation program!
Friday, July 15, 2011
Patrick's conference report!
It's time for another Friday treat: A conference report from one of my fellow librarians, Patrick Oberholtzer!
Patrick joined our director, Sarah Hamrick (see her report here), in New Orleans a few weeks ago to attend the American Library Association's massive annual conference, learn new things, and just have fun.
As you'll see, he managed to accomplish all three!
Once a year, librarians from across the country gather together for the American Library Association’s Annual Conference. This year, fellow Gallaudet librarian Sarah Hamrick and I travelled to a city known as “the Big Easy” -- New Orleans.
The conference of some 20,000 librarians offers something for just about every interest, from technology to library architecture. With so many librarians attending, you need a pretty big place for the conference, and that’s why I found myself in the massive Ernest N. Morial Convention Center. The building seems to go forever (from the front door to one of their rooms was over a mile!). There are programs with expert speakers on just about every facet of librarianship; committees that discuss everything from emerging technologies to social media and public services. There is also a very large exhibit hall where you can give the latest gadgets a whirl, talk to authors and publishers, test out the latest library furniture, and enter drawings for iPads that are won by a lucky few. I spoke with the very interesting author of a book about Nazis in Hollywood in the 1930s, Hollywood Agent Provocateur. I didn’t know about that!
As you make your way around the very crowded conference center, with rivers of people going every which way, it is very easy to get lost or at least feel like you are up a creek without a paddle. After carefully studying conference center maps and signs, I made my way to one room and mercifully ran into two old friends. I asked them what programs they were attending. In fact, I ask everyone that question, because I always seem to learn about a good event that I missed. The sheer size and scope of the three-day convention produces a lot of energy, enthusiasm and, of course, new ideas.
At Gallaudet University, the librarians do a variety of work and wear many hats. One of those hats is instruction and thus, we are teachers, too. One thing I have noticed over many years is that teachers love to give out handouts, lots of them. Let’s face it: handouts can be as dull as dishwater and often are not read. At one of the instruction programs I attended, librarians were demonstrating and discussing a much more visual way to do handouts, using Comic Life2. Comic Life permits you to create a graphic story – like a comic book -- using pictures, drawings, cam shots, and photos. You can add captions or speech balloons as needed. The result is a beautiful handout that is more visually driven than plain text.
We hear a lot about Web 2.0 and libraries are using many of these technologies to market our services. The Gallaudet Library already makes good use of everything from video logs and blogs to instant messaging and e-mail. Still, we feel there is more we can do and that is why “the marketing unprogram” got my attention. In that presentation, I heard about one public library director who told his staff to increase library card registration 50% in one year “or else.” One solution the staff came up with was to ride the city buses all day distributing handouts. Sure enough, registration and library use statistics jumped immediately. I sure wouldn’t have thought of that!
Libraries have traditionally used e-mail to advertise various library functions. The rub is: how do you know if anyone reads those e-mails? Well, a public library in Connecticut came up with a solution: a software program called Constant Contact. You collect e-mail addresses, write the copy for your event or program, and send it to Constant Contact which, as if by magic, creates a nifty professional notice and emails it to everyone on your list. Here’s the crackerjack part: You can find out how many of the e-mails were opened!
New Orleans is a fun city and a pretty good place for a conference. The French Quarter is a lively place of shops, bars, restaurants and lots and lots of music. It is chock full of history, complete with haunted houses and hotels. If you find yourself in the French Quarter, take a hike and check it out. It really does look like parts of Paris.
Patrick
Patrick joined our director, Sarah Hamrick (see her report here), in New Orleans a few weeks ago to attend the American Library Association's massive annual conference, learn new things, and just have fun.
As you'll see, he managed to accomplish all three!
Once a year, librarians from across the country gather together for the American Library Association’s Annual Conference. This year, fellow Gallaudet librarian Sarah Hamrick and I travelled to a city known as “the Big Easy” -- New Orleans.
The conference of some 20,000 librarians offers something for just about every interest, from technology to library architecture. With so many librarians attending, you need a pretty big place for the conference, and that’s why I found myself in the massive Ernest N. Morial Convention Center. The building seems to go forever (from the front door to one of their rooms was over a mile!). There are programs with expert speakers on just about every facet of librarianship; committees that discuss everything from emerging technologies to social media and public services. There is also a very large exhibit hall where you can give the latest gadgets a whirl, talk to authors and publishers, test out the latest library furniture, and enter drawings for iPads that are won by a lucky few. I spoke with the very interesting author of a book about Nazis in Hollywood in the 1930s, Hollywood Agent Provocateur. I didn’t know about that!
As you make your way around the very crowded conference center, with rivers of people going every which way, it is very easy to get lost or at least feel like you are up a creek without a paddle. After carefully studying conference center maps and signs, I made my way to one room and mercifully ran into two old friends. I asked them what programs they were attending. In fact, I ask everyone that question, because I always seem to learn about a good event that I missed. The sheer size and scope of the three-day convention produces a lot of energy, enthusiasm and, of course, new ideas.
At Gallaudet University, the librarians do a variety of work and wear many hats. One of those hats is instruction and thus, we are teachers, too. One thing I have noticed over many years is that teachers love to give out handouts, lots of them. Let’s face it: handouts can be as dull as dishwater and often are not read. At one of the instruction programs I attended, librarians were demonstrating and discussing a much more visual way to do handouts, using Comic Life2. Comic Life permits you to create a graphic story – like a comic book -- using pictures, drawings, cam shots, and photos. You can add captions or speech balloons as needed. The result is a beautiful handout that is more visually driven than plain text.
We hear a lot about Web 2.0 and libraries are using many of these technologies to market our services. The Gallaudet Library already makes good use of everything from video logs and blogs to instant messaging and e-mail. Still, we feel there is more we can do and that is why “the marketing unprogram” got my attention. In that presentation, I heard about one public library director who told his staff to increase library card registration 50% in one year “or else.” One solution the staff came up with was to ride the city buses all day distributing handouts. Sure enough, registration and library use statistics jumped immediately. I sure wouldn’t have thought of that!
Libraries have traditionally used e-mail to advertise various library functions. The rub is: how do you know if anyone reads those e-mails? Well, a public library in Connecticut came up with a solution: a software program called Constant Contact. You collect e-mail addresses, write the copy for your event or program, and send it to Constant Contact which, as if by magic, creates a nifty professional notice and emails it to everyone on your list. Here’s the crackerjack part: You can find out how many of the e-mails were opened!
New Orleans is a fun city and a pretty good place for a conference. The French Quarter is a lively place of shops, bars, restaurants and lots and lots of music. It is chock full of history, complete with haunted houses and hotels. If you find yourself in the French Quarter, take a hike and check it out. It really does look like parts of Paris.
Patrick
Friday, July 8, 2011
Director's conference report!
June is always exciting for librarians. The reason is simple: The American Library Association's Annual Conference! It's giant. Think San Diego's Comic-Con with fewer comic books and more library furniture.
I didn't go to this year's conference for two simple reasons:
Because they don't have enough to do (ha), I asked them to write up a report of their experiences for you guys. Today, you get to read Sarah's! Patrick's will come next week.
So: Sarah's conference experience. Here we go!
I was one of 20,000 participants in the American Library Association’s annual conference, held in New Orleans the last weekend of June. ALA has more than 60,000 members who work in all types of libraries, and the annual conference is our opportunity to learn about new trends in libraries, network with colleagues, and meet with vendors to learn about the latest products and services. It’s also our opportunity to slip out of our sensible shoes, unpin our hair buns, and go crazy.
The conference takes place over a weekend -- there are preconferences and a few early meetings on Thursday and Friday, followed by the big kick-off Friday night. Saturday and Sunday are jam-packed with programs and meetings, and by Monday afternoon most of the sessions are over. The exhibit hall includes about 350,000 square feet of space full of vendors selling/promoting everything you can possibly imagine -- furniture (LOVE the child-sized desks and chairs in bright colors), equipment (I’ve got my eye on a scanner you can use to convert our old microfilm to PDF), clothes (librarians love t-shirts with cute book quotes), software, services, and books. Lots of books. There are always long lines of people waiting for author signings, and the free books many vendors hand out are always hot items!
ALA is spread out across the host city. Many sessions take place in a massive convention center (which in New Orleans is right on the Mississippi River, so it is very LONG), and there are meetings and programs in at least 10 hotels across town. There are always long lines at Starbucks, and at the end of each day there are many weary librarians with bags full of vendor freebies loading up on the buses that shuttle us around to our meetings and hotels. Since we were in New Orleans this time, all of those weary librarians were also kind of sweaty and a little wilted. Fortunately New Orleans offers many kinds of refreshment to perk up the heat- and humidity-bedraggled librarian!
I always learn a lot at ALA conferences and have met many colleagues there who help me do my job better. Of the sessions I attended this year two were particularly good.
The first was entitled “Libraries of the Future: Designing from the User Perspective.” The speaker was a librarian who retired after many working for many years in a college library (I hope that’s me some day!) and has started a new career (I hope that’s not me--I want to spend my retirement years at the ballpark and the dog park!) advising libraries that are designing new buildings. He talked about the importance of planning based on not only how students use the library building now but also how we WANT students to use it and how we THINK students will use it in the future. He spoke of two issues I thought were particularly interesting. Consider the exterior design, particularly at the main building entrance, and try to make it usable space. (A few comfy reading benches and some picnic tables would be nice!) And the first ten feet to the right of the building entrance is the busiest area of the building, so it is important to place the most heavily used materials/services there. (Coffee bar, anyone?)
The best session I attended was called “It’s All About Them: Developing Information Services with User Experience Design.” User experience (UX) is a relatively new field in the library profession, and it’s becoming a very sought-after specialization. UX librarians look at what students want and how they want to get it. It’s a customer service thing. Most UX librarians still do a lot of work in the technology area, but the field has expanded to include all types of library UX. The speakers at this program gave lots of tips about improving the quality of service to library users. One library schedules staff to walk through the building regularly, trying to see it through the eyes of the library user. Another library connects their library web site log-in with Blackboard so students who log into the library’s site get a specialized page based on their specific course needs. One of the program’s speakers works for a major U.S. retailer, doing the indexing for their web site. She talked about the importance of setting up our systems so that users are able to find what they need using the keywords and concepts they know and understand. While that has always been the general idea of library catalog systems, it was interesting to hear her thoughts on the issue from the retail perspective.The best part of the presentation was when a participant asked the speakers if their libraries had a UX brand or motto. The retail indexer said theirs is “Crush Amazon.” Sounds like a worthy goal to me!
That’s what I learned at ALA. I also enjoyed some delicious seafood, window shopped in the French Quarter, gazed at the mighty Mississippi, gawked at the sights on Bourbon Street, and caught a New Orleans Zephyrs ballgame. My favorite evening was spent at a very nice restaurant (delicious oysters) with friends who work in correctional (i.e., prison) libraries in Colorado. It was a very productive trip!
I didn't go to this year's conference for two simple reasons:
- I went to the Midwinter Meeting in January, and one of these things per year is tiring enough. This year's Midwinter was hosted in San Diego, in fact, in the same convention center used for the Comic-Con. If you're familiar with what a huge event it is, you can get an idea of how busy Midwinter was!
- It was in New Orleans. In June. I grew up on the Gulf of Mexico, and there's a reason why I left. The humidity is quite satisfactory here in Washington, DC; why be a glutton for punishment?
Because they don't have enough to do (ha), I asked them to write up a report of their experiences for you guys. Today, you get to read Sarah's! Patrick's will come next week.
So: Sarah's conference experience. Here we go!
I was one of 20,000 participants in the American Library Association’s annual conference, held in New Orleans the last weekend of June. ALA has more than 60,000 members who work in all types of libraries, and the annual conference is our opportunity to learn about new trends in libraries, network with colleagues, and meet with vendors to learn about the latest products and services. It’s also our opportunity to slip out of our sensible shoes, unpin our hair buns, and go crazy.
The conference takes place over a weekend -- there are preconferences and a few early meetings on Thursday and Friday, followed by the big kick-off Friday night. Saturday and Sunday are jam-packed with programs and meetings, and by Monday afternoon most of the sessions are over. The exhibit hall includes about 350,000 square feet of space full of vendors selling/promoting everything you can possibly imagine -- furniture (LOVE the child-sized desks and chairs in bright colors), equipment (I’ve got my eye on a scanner you can use to convert our old microfilm to PDF), clothes (librarians love t-shirts with cute book quotes), software, services, and books. Lots of books. There are always long lines of people waiting for author signings, and the free books many vendors hand out are always hot items!
ALA is spread out across the host city. Many sessions take place in a massive convention center (which in New Orleans is right on the Mississippi River, so it is very LONG), and there are meetings and programs in at least 10 hotels across town. There are always long lines at Starbucks, and at the end of each day there are many weary librarians with bags full of vendor freebies loading up on the buses that shuttle us around to our meetings and hotels. Since we were in New Orleans this time, all of those weary librarians were also kind of sweaty and a little wilted. Fortunately New Orleans offers many kinds of refreshment to perk up the heat- and humidity-bedraggled librarian!
I always learn a lot at ALA conferences and have met many colleagues there who help me do my job better. Of the sessions I attended this year two were particularly good.
The first was entitled “Libraries of the Future: Designing from the User Perspective.” The speaker was a librarian who retired after many working for many years in a college library (I hope that’s me some day!) and has started a new career (I hope that’s not me--I want to spend my retirement years at the ballpark and the dog park!) advising libraries that are designing new buildings. He talked about the importance of planning based on not only how students use the library building now but also how we WANT students to use it and how we THINK students will use it in the future. He spoke of two issues I thought were particularly interesting. Consider the exterior design, particularly at the main building entrance, and try to make it usable space. (A few comfy reading benches and some picnic tables would be nice!) And the first ten feet to the right of the building entrance is the busiest area of the building, so it is important to place the most heavily used materials/services there. (Coffee bar, anyone?)
The best session I attended was called “It’s All About Them: Developing Information Services with User Experience Design.” User experience (UX) is a relatively new field in the library profession, and it’s becoming a very sought-after specialization. UX librarians look at what students want and how they want to get it. It’s a customer service thing. Most UX librarians still do a lot of work in the technology area, but the field has expanded to include all types of library UX. The speakers at this program gave lots of tips about improving the quality of service to library users. One library schedules staff to walk through the building regularly, trying to see it through the eyes of the library user. Another library connects their library web site log-in with Blackboard so students who log into the library’s site get a specialized page based on their specific course needs. One of the program’s speakers works for a major U.S. retailer, doing the indexing for their web site. She talked about the importance of setting up our systems so that users are able to find what they need using the keywords and concepts they know and understand. While that has always been the general idea of library catalog systems, it was interesting to hear her thoughts on the issue from the retail perspective.The best part of the presentation was when a participant asked the speakers if their libraries had a UX brand or motto. The retail indexer said theirs is “Crush Amazon.” Sounds like a worthy goal to me!
That’s what I learned at ALA. I also enjoyed some delicious seafood, window shopped in the French Quarter, gazed at the mighty Mississippi, gawked at the sights on Bourbon Street, and caught a New Orleans Zephyrs ballgame. My favorite evening was spent at a very nice restaurant (delicious oysters) with friends who work in correctional (i.e., prison) libraries in Colorado. It was a very productive trip!
Wednesday, May 25, 2011
Guest post: Setting minds at easel
To make up for such an execrably long period of silence, as mentioned in yesterday's vlog, I'm offering something new today: a guest post! Elizabeth Henry, our Electronic Resources/Instruction & Reference Librarian, had the brainwave a few weeks ago of putting up easels with large blank pads of paper and inviting people to write on them with comments about the Library. They were placed at various locations around the building, and we got quite the response!
She's written up a summary of what people had to say, as well as our responses to it all. It's very interesting reading!
Hi everyone! Remember those easels that we set up with those big pads so you could write comments about the Library? The easels had three questions total, which were:
We were thrilled to see the large number of responses! We felt it was only appropriate to give you a summary of what everyone had to say; after all, you took the time to write your thoughts!
We were glad to hear that people like to visit the Library because it’s a quiet place to study and work on assignments. There’s plenty of space here! Of course, a nice bonus is being able to bring in food and drinks to enjoy while studying -- totally understandable! I enjoy drinking and eating while reading too.
We were also pleased to see that our support for Gallaudet’s students, faculty and staff is appreciated as well! We are always more than happy to help where we can. All you have to do is come in, e-mail us, or use the chat widget on our home page -- we’re here for you!
Now, down to the nitty-gritty: How can the Library improve?
First, some people wanted longer checkout periods, maybe up to a full semester. That’s understandable. But did you know you can already have a book for an entire semester? How you ask? All you have to do is renew your books! You can do it up to three times. Our shortest borrowing period for books is up to four weeks, and if you renew it 3 times, then you can have a book for another 12 weeks for a total of 16 weeks. That’s an entire semester right there!
We set it up that way because we’re a Library -- people like to check out books from us! So we like to try to make sure that the books are available to everyone within a reasonable time. Yes, I know, it can be a pain in the neck to have to renew a book over and over, but if someone else had a book you wanted, then you’d want a fair chance at it, wouldn’t you? By the same token, if you find a book you need for class, but it's checked out to someone else and doesn't look likely to come back soon, you can ask us to place a hold on it. When that happens, the other person with the book will bring it back instead of renewing it, so you'll have a chance to use the book, too. For more information on this, just ask at the Service Desk any time!
Other people asked for more computers, and we are working on it! We are aware that there are a few issues involved with the computers, such as the long log-in times you’ll sometimes experience on our computers, plus there can be such high demand that there’s nary an available computer to be found when you visit the Library. But the good news is that we’ll be replacing many of our public computers this summer! Also, we’re looking into improving our wireless Internet signal in the basement so students with their own laptops can be more flexible in where they work.
Many people mentioned how gloomy the Library can be! Yes, we know -- the basement can get dark! Every summer, we check all the study desks in the basement to make sure the bulbs are working, and do our best to replace any burned-out bulbs both there and in the rest of the Library. Still, bulbs don’t die on schedule! If you see one and it’s causing a problem with visibility, just let someone at the Service Desk know which light needs to be replaced and we’ll happily report the problem to be taken care of as soon as possible.
Another thing we noticed is that there seems to be a lot of people who love coffee! We got a lot of requests for free coffee to be provided all semester long, or at the very least a café in the Library building.
To be frank -- I need my caffeine fix myself too! I love to get my caffeine fix by drinking mochas. Mmm! -- the truth is, I can’t figure out where we can put a café in this building, as much as I’d love one! As for providing free coffee all semester, that does sound like a pretty nice idea, but that can take a lot of money. So what we do instead is that we target the most important parts of the semester -- midterms and the last week of classes! We know our statistics really shoot up during those times of the semester, and we know students’ stress levels do too, so we try to make the coffee available when it’ll do the most good. Some people have also asked for alternatives, like tea and hot chocolate, which we think is a great idea. We’ll let you know if that suggestion will become a reality!
As for the leaks, yeah. We know about the leaks. We’ve been working on them since the day the Library opened; although they’re a fact of life, we won’t stop until they’ve been eradicated. Lots of people also had suggestions about how to improve the general feel of the building -- the color scheme, the smell, and the furniture. We’re taking all those suggestions very seriously and are already kicking around a few ideas that might see some new things in the Library this Fall!
We also noticed an odd issue with this building … vampires? Ghosts? Really? Well, I’m not so sure about the vampires, but ghosts … well, now that’s definitely a possibility. If you see any, please let me know. I’m curious about which areas they usually haunt…!
Again, we really appreciate all of the responses we got. One person actually filled two or three big pages with all of her reasons for coming in to the Library, while others had a little fun. Did you know that the word "Library" spelled backwards, is y-r-a-r-b-i-l? Some of our librarians had a hard time figuring that out! There also plenty of useful comments, concerns, ideas and suggestions on top of it all.
So we want to thank everyone who participated and had their say. You’ve been heard and listened to.
Have a great summer!
She's written up a summary of what people had to say, as well as our responses to it all. It's very interesting reading!
Hi everyone! Remember those easels that we set up with those big pads so you could write comments about the Library? The easels had three questions total, which were:
- I visit the Library because…
- I like the Library because…
- I wish the Library had…
We were thrilled to see the large number of responses! We felt it was only appropriate to give you a summary of what everyone had to say; after all, you took the time to write your thoughts!
We were glad to hear that people like to visit the Library because it’s a quiet place to study and work on assignments. There’s plenty of space here! Of course, a nice bonus is being able to bring in food and drinks to enjoy while studying -- totally understandable! I enjoy drinking and eating while reading too.
We were also pleased to see that our support for Gallaudet’s students, faculty and staff is appreciated as well! We are always more than happy to help where we can. All you have to do is come in, e-mail us, or use the chat widget on our home page -- we’re here for you!
Now, down to the nitty-gritty: How can the Library improve?
First, some people wanted longer checkout periods, maybe up to a full semester. That’s understandable. But did you know you can already have a book for an entire semester? How you ask? All you have to do is renew your books! You can do it up to three times. Our shortest borrowing period for books is up to four weeks, and if you renew it 3 times, then you can have a book for another 12 weeks for a total of 16 weeks. That’s an entire semester right there!
We set it up that way because we’re a Library -- people like to check out books from us! So we like to try to make sure that the books are available to everyone within a reasonable time. Yes, I know, it can be a pain in the neck to have to renew a book over and over, but if someone else had a book you wanted, then you’d want a fair chance at it, wouldn’t you? By the same token, if you find a book you need for class, but it's checked out to someone else and doesn't look likely to come back soon, you can ask us to place a hold on it. When that happens, the other person with the book will bring it back instead of renewing it, so you'll have a chance to use the book, too. For more information on this, just ask at the Service Desk any time!
Other people asked for more computers, and we are working on it! We are aware that there are a few issues involved with the computers, such as the long log-in times you’ll sometimes experience on our computers, plus there can be such high demand that there’s nary an available computer to be found when you visit the Library. But the good news is that we’ll be replacing many of our public computers this summer! Also, we’re looking into improving our wireless Internet signal in the basement so students with their own laptops can be more flexible in where they work.
Many people mentioned how gloomy the Library can be! Yes, we know -- the basement can get dark! Every summer, we check all the study desks in the basement to make sure the bulbs are working, and do our best to replace any burned-out bulbs both there and in the rest of the Library. Still, bulbs don’t die on schedule! If you see one and it’s causing a problem with visibility, just let someone at the Service Desk know which light needs to be replaced and we’ll happily report the problem to be taken care of as soon as possible.
Another thing we noticed is that there seems to be a lot of people who love coffee! We got a lot of requests for free coffee to be provided all semester long, or at the very least a café in the Library building.
To be frank -- I need my caffeine fix myself too! I love to get my caffeine fix by drinking mochas. Mmm! -- the truth is, I can’t figure out where we can put a café in this building, as much as I’d love one! As for providing free coffee all semester, that does sound like a pretty nice idea, but that can take a lot of money. So what we do instead is that we target the most important parts of the semester -- midterms and the last week of classes! We know our statistics really shoot up during those times of the semester, and we know students’ stress levels do too, so we try to make the coffee available when it’ll do the most good. Some people have also asked for alternatives, like tea and hot chocolate, which we think is a great idea. We’ll let you know if that suggestion will become a reality!
As for the leaks, yeah. We know about the leaks. We’ve been working on them since the day the Library opened; although they’re a fact of life, we won’t stop until they’ve been eradicated. Lots of people also had suggestions about how to improve the general feel of the building -- the color scheme, the smell, and the furniture. We’re taking all those suggestions very seriously and are already kicking around a few ideas that might see some new things in the Library this Fall!
We also noticed an odd issue with this building … vampires? Ghosts? Really? Well, I’m not so sure about the vampires, but ghosts … well, now that’s definitely a possibility. If you see any, please let me know. I’m curious about which areas they usually haunt…!
Again, we really appreciate all of the responses we got. One person actually filled two or three big pages with all of her reasons for coming in to the Library, while others had a little fun. Did you know that the word "Library" spelled backwards, is y-r-a-r-b-i-l? Some of our librarians had a hard time figuring that out! There also plenty of useful comments, concerns, ideas and suggestions on top of it all.
So we want to thank everyone who participated and had their say. You’ve been heard and listened to.
Have a great summer!
Subscribe to:
Posts (Atom)
Posts
